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Regulations

extradecor.eu online store

1 General provisions

The owner of the extradecor.eu website, hereinafter referred to as the "Store" is EXTRADECOR Spółka z Ograniczoną Odpowiedzialnością, 191/193-3 Rolna str. Warsaw, 02729, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Warsaw, Commercial Division of the National Court Register, under KRS number 0000737519, REGON 380624246, NIP 5213832307, hereinafter referred to as the "Seller".

The "customer / buyer" of the store may be adult natural persons and legal persons, as well as organizational units without legal personality who have correctly completed the order form.

A customer who is a natural person who performs or intends to perform a legal transaction through the Store which is not directly related to his business or professional activity is a "consumer" within the meaning of art. Art. 22 1 of the Civil Code. All dates are calculated in accordance with art. 111 of the Civil Code. The period, marked in days, expires on the last day, and if the beginning of the period marked in days is an event, it is not included in the calculation of the date of the day on which the event occurred. These Regulations define the rules of using the website, the rules of placing and accepting orders and concluding and terminating sales contracts via the Store, as well as the rules of providing electronic services offered by the Store. Each Buyer is obliged to comply with the provisions of these Regulations when taking steps to place an order.

These Regulations are available on the website extradecor.eu.

Every customer using the Store is required to:

- provide full and truthful data in the order form;

- use the Store in a way that does not interfere with its functioning;

- using the Store in a way that is not harmful for other Buyers and for the Store;

- use of the content included in the Store for your own use;

- non-delivery and non-delivery of content prohibited by law;

- use the Store in a manner consistent with the provisions in force on the territory of the Republic of Poland and the provisions of these Regulations.

The store is not responsible for the content provided by customers as part of order fulfillment and for damage caused by providing false data by the customer in the order form. The Customer is responsible for any damage resulting from this fact. The advertisements presented in the Store, price lists, advertisements and other information do not constitute an offer within the meaning of the provisions of the Civil Code. They are an invitation to enter into a contract before presenting the purchase offer. Before placing an order in the Store, carefully read the following Terms and Conditions. By placing an order, the Customer confirms that he has read its contents and accepted its provisions and undertakes to comply with them. The condition to place an order is to complete the order form and accept its terms and delivery costs. Lack of acceptance of these Regulations during the ordering procedure makes it impossible to place an order. The provisions of these Regulations supersede any pre-determined terms of delivery, payment, warranty and liability of the Seller, unless otherwise agreed with the Customer, which covers the services offered by the Store.

2 Submission and execution of orders

The store accepts orders via the website extradecor.eu. Orders can be placed 24 hours a day, 7 days a week, throughout the year.

An order is considered valid only if the customer has filled in the order form correctly.

The commencement of the contract is assumed the next day after placing the order except for holidays (Saturday, Sunday) and holidays.

Sales contracts are concluded in English.

The contract between the Seller and the Customer is concluded after the Seller joins the order, which follows the payment of the full amount of the order to the Seller's bank account.

Confirmation of the order constitutes the information about the receipt of the offer to the Seller and can not be considered as the conclusion of the contract. The customer can control the change of order status by phone or by electronic means.

The customer should familiarize himself with all options available on the Store regarding his order, including the final price. The store accepting the order from the customer takes into account only the current prices and conditions. When issuing the invoice, the store is bound by the price of the order in force at the time of its submission.

The average time of completing an order placed in the Store is 7-10 working days after the payment is credited to the Seller's bank account. In the case of non-standard orders or for other reasons beyond the Seller's control, this time may be extended, which will be immediately notified to the Customer via email.

In the event of the Seller not being able to meet the performance, for example due to reasons dependent on the production technology for an individual order, immediately, however, within thirty days of the conclusion of the contract, he notifies the Customer and returns the entire sum of money received from him.

3 Prices, payment and delivery terms

All prices quoted on the Store's website are given in Polish zlotys and include VAT, service costs and remuneration for using the copyrights used during the contract. The prices do not include shipping costs. The shipping cost is given separately.

When performing non-standard orders, shipping costs are set in writing by the Store with the Customer via e-mail or fax at the number provided on the website.

After completing each order, the Seller issues an invoice or a receipt to the Customer. Payments for goods may only be made in the form of an electronic prepayment to the Seller's bank account: PL 64 1160 2202 0000 0003 5442 4363 at Bank MILLENIUM C.A. or via electronic payments PayPall.

Others, not mentioned in paragraph 3, payment methods are not accepted, with the reservation that the Seller reserves the right to accept or refuse certain forms of payment in individual cases.

The delivery of the completed order takes place to the address indicated in the order by the Customer via Poczta Polska or courier companies. It is also possible to receive a personal collection after making an appointment with the Seller.

The delivery deadline is determined individually for individual orders. In the case of several orders placed by the same Customer, the delivery will be made within the deadline set for the order with the longest execution time. At the Customer's request, individual orders will be delivered separately. The delivery is carried out in accordance with the prices specified in the order. The above does not apply to delivery costs priced individually. The terms of international delivery shall be agreed by the Customer each time with the Seller before placing the order.

4 Withdrawal from the contract

extradecor.eu is a custom made production service.

When placing an order, the customer specifies his parameters - he chooses the article, the material, the size of the printout and, optionally, the finishing options, and the execution of each order is carried out in full according to the client's order.

The product ordered by the customer is configured on the basis of an individual and detailed order, which is why in accordance with art. 38 point 3 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), the right to withdraw from a contract concluded away from the business premises or from a distance is not available to the Customer.

If the delivered order does not match the provisions of the concluded contract, for which the Seller is responsible, the Customer is obliged to immediately inform the Seller and appoint an additional date of not less than 10 days for the Seller to complete the order.

The seller packs orders in a way that prevents the destruction of items inside. If the goods delivered to the Customer have visible damage or missing company marks and there is a reasonable suspicion that the product has been damaged, this fact should be reported to the forwarder / carrier during delivery and a damage report in his presence. In justified cases, you must refuse to accept such a shipment and immediately contact the Seller.

In the event of partial withdrawal from the contract, the Customer is obliged to pay for the service provided by the Store in accordance with the actual state existing on the day of withdrawal from the contract. The Seller has the right to withdraw from the contract in the event of circumstances that are independent of him and which he could not foresee, and also if the Customer breached these Regulations or the agreed terms of the order. The Seller's withdrawal from the contract indicated above may take place at any time and does not require the Seller to pay compensation to the Customer.

5 Complaint process

The seller is not responsible for slight deviations of the goods delivered from the offered. In the case of prints on canvas, posters, wallpapers and photos, slight deviations of colors compared to the reference motifs, as well as derogations resulting from a different format, quality of paper, material and surface are not technically and productively completely avoidable.

The seller is liable under the warranty if the defect was found before the expiry of 2 years from the delivery of the product to the consumer who is a consumer. The seller is liable to the consumer on the terms set out in art. 556 of the Civil Code and subsequent ones for defects (warranty).

The seller based on art. 558 § 1 of the Civil Code completely excludes liability to customers due to physical and legal defects (warranty).

The Seller's liability under the warranty for customers who are entrepreneurs within the meaning of art. 43 1 of the Civil Code - it is completely excluded.

The customer undertakes to report in writing within 14 business days of the delivery of the goods in writing, by e-mail, fax or post - a registered complaint regarding incorrect deliveries and visible defects of the goods. If the Customer makes an order as part of his business activity, he is obliged to check the goods immediately upon receipt.

In the case of revealing defects, the Customer should promptly indicate them and deliver them to the Seller in writing. If the customer has not indicated any visible defects, the goods are considered to be delivered without defects and in accordance with the order, unless the defect was not visible while checking the goods. If the defect appears at a later date, it should be reported immediately after detection, no later than within 14 days from its detection, otherwise the product is considered to be compliant with the order and accepted without reservations by the customer.

The ordered goods are intended for assembly, therefore, before its implementation it is necessary to thoroughly check the compliance of all its parameters with the order (dimensions, number of rolls, matching rolls, graphics quality, etc.). All non-conformities / defects must be reported before assembly. In the event that the assembly is started or completed (which means that the product can not be sent back to us intact), the complaint is not due, unless the defect could be detected only at assembly.

A customer reporting a defect shall be obliged to send a defective product to the Seller within 3 business days of delivery of the request to carry out the complaint process.

The seller is required to complete the complaint process as soon as possible, no longer than 14 business days. After completing the complaint procedure, the Seller is obliged to inform the Customer about its results.

If the Customer who is a consumer has demanded replacement or removal of the defect or submitted a price reduction statement specifying the amount by which the price is to be reduced and the Seller did not respond to the request within the time limit set out in point 10 above, it is considered that the request justified.

Damage caused as a result of incorrect or non-contractual activities of the Purchaser during the assembly or use of the goods are not grounds for making claims against the Seller. Incorrect or inconsistent with the contract are specified in the information provided by the producer of the goods.

6 Protection of personal data

The administrator of the personal data of the clients is EXTRADECOR Spółka z Ograniczoną Odpowiedzialnością, 191/193-3 Rolna str. Warsaw, 02729, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Warsaw, Commercial Division of the National Court Register, under KRS number 0000737519, REGON 380624246, NIP 5213832307 (hereinafter "the Administrator").

The administrator of personal data is responsible for the lawful processing of personal data, and the rules for the collection, processing and storage of personal data, as well as the rights of customers associated with his personal data.

The Personal Data Administrator processes personal data of Customers on the basis of consent and in connection with the legitimate interests of the Seller.

The Customer's consent to the processing of personal data is voluntary, and consent to the processing of data for a particular purpose may be withdrawn at any time.

For the needs of the Buyer's order, the following personal data are collected:

a) place of delivery - necessary to address the package;

b) postal address - necessary to issue a proof of purchase;

c) e-mail - necessary for communication related to the implementation of the contract;

d) telephone number - necessary for the selection of some types of delivery

You can contact the Administrator:

a) by mail, to the following address: 191/193-3 Rolna str. Warsaw, 02729, Poland

b) by e-mail, to the following address: extradecor.eu@gmail.com

Details regarding the processing of personal data can be found in the Privacy Policy.

7 Copyrights

All goods ordered and sold in the Store are protected by copyright.

The customer or any third parties are not authorized to distribute or reproduce the goods, as well as to reproduce, produce them or resale them further.

Any use of the work and deriving income from it is possible after the Seller's prior written consent, which is granted only for a limited time and for a specific purpose. The possession of a work or transfer of ownership is not - unless otherwise stated - associated with any additional rights of use or deriving income in the light of the Copyright Act, this principle applies primarily to official exhibitions.

In the event that the Purchaser submits own materials for the implementation of the product (eg graphic designs, photographs, etc.), the transfer of these materials is tantamount to submitting a declaration that he has full proprietary copyrights to the material in question.

The Seller reserves the right to request from the Purchaser a written confirmation of having proprietary copyrights to the materials provided to him before proceeding with the contract. If the Buyer refuses (does not submit) a written confirmation or the Seller deems it unreliable and allows for the assumption that there may be a violation of the proprietary copyrights when executing the order - the Seller has the option to refuse to process the order.

In matters not covered by this paragraph, the provisions of the Act of 4 February 1994 on copyright and related rights shall apply.

8 Final provisions

None of the provisions of these regulations is intended to infringe the Buyer's rights. It can not be interpreted in this way, because in the event of any incompatibility of any part of the regulations with applicable law, the Seller declares absolute compliance and application of this right in place of the challenged provision of the regulations.

The current version of the regulations is always available to the Buyer on the seller's website. During the execution of the order and throughout the period of after-sales care of the Purchaser, the regulations accepted by him during placing the order apply. Except for the situation when the Buyer deems it less favorable than the current one and informs the Seller of the current choice as binding.

Seller reserves the right to introduce restrictions on the use of the Store caused by its technical service, maintenance work or work on improving its functionality. At the same time, the Seller undertakes to make every effort to ensure that these breaks are held during the night hours and last as short as possible.

Disputed issues, if the client so wishes, are resolved through a mediation procedure before the Provincial Inspectorates of the Trade Inspection or a trial before an arbitration court at the Provincial Inspectorate of Trade Inspection. The consumer may also use the equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, e.g. via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/ or by selecting any authorized entity from among located in the UOKiK register. The seller declares his intention and consents to the out-of-court resolution of the consumer dispute.

The competent court for the settlement of disputes arising from contracts concluded with entrepreneurs is the local court and property court.

In matters not covered by these Regulations, the relevant provisions of Polish law shall apply, in particular the Act of 23 April 1964 - the Civil Code and other relevant.

The Seller reserves the right to change the Regulations at any time. The changes are effective from the date they are published on the website of our extradecor.eu website, however, they do not violate the rights of the acquired customers on the basis of the previously binding Regulations.

The registered Clients will be notified by e-mail about the changes to the regulations and their scope (on the e-mail address provided during registration or order). The notification will be sent at least 30 days before the entry into force of the new regulations. Changes will be introduced in order to adjust the regulations to the applicable legal status.

In case of any questions regarding the Regulations or data protection rules, the Customer may contact us using the contact form on the Store's website.

These Regulations are effective from 01/01/2019.